Frequently ASKED QUESTIONS

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The purchase price varies depending on the product type and order quantity. For more information and product details, please contact our sales team. 

Our products offer first-class quality at an affordable price, allowing our customers to set competitive market prices according to their needs. 

Yes, we have a professional team that specializes in providing customized solutions for large customers. Our OEM solutions offer exclusive market rights and the freedom to set reasonable market prices. 

Yes, we do have a minimum order quantity requirement for international orders. Please contact our sales team for more information. 

Yes, we can provide all the necessary documents including Certificates of Analysis / Conformance, Insurance, Origin, and other export documents where necessary. 

For samples, the turnaround time is approximately 7 days. For mass production, the lead time is usually 20-30 days after we receive the deposit payment. The lead time begins when (1) we have received your deposit, and (2) you have given your final approval for your products. If our turnaround time doesn't fit with your deadline, please discuss your requirements with your sales representative. We will always try to meet your needs and are usually able to do so. 

We accept payments through bank transfer. The payment terms are 50% advance as booking amount and 50% balance against delivery. 

We offer a warranty of two to five years depending on the product model. 

Yes, we use high-quality export packaging to ensure secure delivery of our products. Please contact our sales team for more information. 

The delivery and/or shipping charges varies depending on the chosen shipping method. Express shipping is usually the quickest but most expensive option. For larger orders, sea freight is the best solution. We can provide you with the exact freight rates if you provide us with details regarding the order size, weight and shipping method. Please contact our sales team for more information.